Shipping + Handling
All Made to order pieces are shipped within 1 - 2 weeks of purchase
Garments are handmade once ordered, please get in touch if you need defined make and delivery times.
Can I exchange?
Many of the pieces are made from specialist and remnant fabrics, numbers are limited and so we can only offer exchanges if the desired exchange is in stock.
How do I submit a return?
To return clothing and receive a refund please send us an email at piabennett_thejacketshop@mail.com with your order number to let us know within 14 days of purchase. All pieces must be returned in their original, unworn condition and carefully repackaged in our protective box packaging. Please ensure they are well labelled with the return address and the original label covered up. We will not accept returns on items that have been worn or show obvious signs of wear. If the product is damaged or not in its original saleable condition the product will be returned to the buyer at their own expense and no refund granted. Return shipping costs are to be paid by the customer and MUST be sent back via trackable/registered post. COAT is not liable for any returns that go missing in the post or are undelivered. We reserve the right to reject any request for returns that do not comply with the conditions above.
Returns
Return address: 257 Queen Victoria Street, NORTH FREMANTLE, WA 6010
Once your return is received and approved, we will send you an email to let you know your refund has been processed and a credit automatically applied back to your credit card or method of payment.
Shipping?
We ship to every corner of the world and all orders will require a signature upon delivery unless otherwise stated by the customer. If you’re not home, they will leave you a card and you can pick it up from your local post office. If you don’t collect it from the post office in 7 business days it will be sent back to us. To repost back to you we will have to charge. Orders will have postal tracking through Australia Post and/or International Registered Post.
Australia – Allow 1 -5 days – $10 flat fee applied at checkout.
International – Allow 2 – 10 days – A flat fee of $40 is applied at checkout.
You will get an email with the full tracking information when it leaves the studio so you can quickly locate and track the progress of your order. If you did not receive this email, please contact us at piabennett_thejacketshop@mail.com
Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post. We are also unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Please note we do not ship on weekends or Australian National public holidays. Orders placed during this time will be processed the next available business day.
Do I have to pay customs duties / tax?
Unfortunately we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.